Shipping Policy

Our bespoke dresses are typically completed and dispatched within 2–6 months, depending on the complexity of the design and the timeline of written design approvals and confirmations throughout the bespoke process.

For orders required within 1 month, please contact us prior to placing your order to discuss availability. While we will do our best to accommodate urgent requests, expedited production is subject to our atelier capacity and cannot be guaranteed.

The estimated dispatch date provided in our email confirmation shall be considered the final and confirmed shipping timeline.

Shipping Method

We ship worldwide via DHL Express as our standard shipping carrier to ensure fast, secure, and reliable delivery, unless an alternative shipping method has been agreed upon in writing.

Shipping rates vary by destination and will be calculated automatically at checkout based on your shipping region.

Complimentary worldwide shipping is available on all orders over £800.

Please note that certain products or destinations may be subject to shipping restrictions or additional customs requirements. Any applicable import duties, taxes, customs clearance fees, or local charges are the responsibility of the customer unless otherwise stated.

Import Taxes & Duties

Please kindly be aware that import taxes may apply depending on the regulations in your country. Any import duties or taxes are the responsibility of the customer and may vary based on your location. For further assistance or special requests, don’t hesitate to reach out to us.

Refund

At r.l.e, each piece is carefully handcrafted and many of our products are made to order. As such, refunds are only available under the following circumstances:

Bridal Appointment Refunds

If you have booked a bridal appointment and wish to cancel, please notify us in advance. Eligible appointment cancellations will be refunded to the original payment method within 3–5 business days after the cancellation has been confirmed.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged upon arrival, or incorrect, please contact us within 7 days of receiving your order at info@rlehouse.com with your order number and supporting photographs. Once the issue has been reviewed and confirmed, we will arrange an appropriate resolution, which may include a repair, replacement, or refund where applicable.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 3–5 business days for the refund to be processed. Depending on your payment provider, it may take additional time for the funds to appear in your account.

For further assistance with your return or exchange, please reach out to our customer support team at info@rlehouse.com. We're here to help make this process as smooth as possible.

Stockist inquiries

For wholesale inquiries, please contact info@rlehouse.com, we will response within 5-10 working days.